Shipping & Returns
We ship our orders with An Post . Orders with frames or Canvas Art will be shipped with DPD. Either way you will receive a tracking number with your shipping confirmation email!
We print all of your Letter Print orders and personalise them individually by hand. This means personalised prints can take up to 5 days to arrive, especially during busy periods.
If you receive a personalised print and we have written the incorrect date of birth or name, let us know and we will reprint it for you free of charge. If you made a mistake when placing your order, we charge €15 + shipping for a reprint.
During busy periods such as Christmas, orders may take longer to ship because of the volume of orders we receive. Please be patient with us, we will send your order as soon as possible!
You may return your order up to 14 days after you receive the items, please email us to organise this.
Any items you wish to return must be in perfect condition, still in their original packaging.
We cannot exchange or accept returns for frames, because they can’t be resold after they are opened.